Shipping policy
Last updated: October 28, 2026
Thank you for shopping with Italian Vega (italianvega.com), operated by Voscro Enterprises. This policy explains how we ship your order and what to expect after you place it.
Where We Ship
We deliver across India and to customers worldwide. Delivery options and times for your location are shown at checkout.
Order Processing
Orders are processed and dispatched within 1-2 business days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day. You will receive a confirmation when your order is placed and again when it ships.
Delivery Time
Delivery time is counted from the date your order is dispatched.
- India: 3-7 business days
- International: 5-9 business days
Remote or hard-to-reach locations may take longer. Delivery times are estimates and can be affected by weather, courier delays, customs clearance, public holidays or other events outside our control.
Shipping Charges
Shipping is free on all orders.
For international orders, customs duties and import taxes are paid by us, so you will not be asked to pay anything extra on delivery.
Courier Partners and Tracking
We ship with trusted courier partners, Blue Dart and Delhivery. Once your order is dispatched, we send your tracking details by email and WhatsApp so you can follow your parcel until it reaches you.
Cash on Delivery (COD)
Cash on Delivery is available for orders within India only.
- Most locations: Pay the full amount in cash when your order arrives.
- Remote areas: A partial COD payment applies. You pay ₹500 in advance, and this amount is adjusted against your order total. The remaining balance is paid in cash on delivery.
Eligibility is shown at checkout based on your pincode.
Order Cancellation
You can cancel your order before it is dispatched by contacting us at contact@italianvega.com or on 6397842875 with your order number. Once an order has been dispatched, it can no longer be cancelled, but you may return it under our Return Policy after delivery. Prepaid orders cancelled before dispatch are refunded to the original payment method.
Delivery Address
Please double-check your address, pincode and phone number at checkout. A correct phone number helps the courier reach you. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. If you need to change your address, contact us as soon as possible and we will try to update it before dispatch. Once an order has shipped, the address cannot be changed.
Failed Delivery Attempts
If the courier cannot deliver after 2-3 attempts, the parcel may be returned to us. We will contact you to arrange re-shipping, which may carry an extra charge, or to cancel the order. Refunds for COD orders that are refused or not accepted may be subject to deductions for return shipping.
Damaged or Wrong Items
Please check your parcel on arrival. An unboxing video is required for any claim of a damaged, tampered or wrong item. The video should be one continuous recording that shows the sealed package, the shipping label and the opening of the parcel. Contact us within 48 hours of delivery with your order number and the video, and we will arrange a replacement or resolution. Claims without an unboxing video may not be accepted. Watches are covered by our 1-year warranty.
Returns and Refunds
Returns are accepted within 10 days of delivery. Refunds take an additional 7 days to process after we receive the returned item. Please see our Return Policy for full details.
Contact Us
Questions about your shipment? Reach our support team:
Contact Information
Trade Name: Italian Vega™ - Voscro Enterprises
Email: contact@italianvega.com
Address: Mohalla Islam Nagar, Khatauli, Tehsil Khatauli,
Muzaffarnagar, Uttar Pradesh, India 251201
Phone: +91 6397842875
Contact time: Monday to Saturday (10:00AM to 7:00PM) Indian Standard Time
Sunday - Closed
GSTIN : 09FGQPK3904N1ZO