Refund policy


Return, Exchange & Refund Policy

Last updated: October 28, 2026

At Italian Vega (italianvega.com), operated by Voscro Enterprises, we want you to be happy with every order. If something isn’t right, this policy explains how returns, exchanges and refunds work.

Return Window

You can request a return or exchange within 10 days of delivery. Requests made after 10 days cannot be accepted.

Eligibility

To qualify for a return or exchange, the item must:

  • Be unused, unwashed and unworn (apart from trying it on)
  • Have all original tags, labels, packaging and accessories (for watches: box, manual, warranty card and any included items)
  • Be accompanied by your order number

Items that show signs of use, damage caused after delivery, alterations or missing tags may be rejected.

Non-Returnable Items

  • Sale or discounted items
  • Custom or personalised products
  • Items returned without prior approval from our support team

These items can only be returned or replaced if they arrive wrong, damaged or defective (see “Wrong or Damaged Items” below).

How to Request a Return or Exchange

  1. Email contact@italianvega.com or call 6397842875 within 10 days of delivery. Share your order number, the item, and the reason (return or exchange).
  2. Send clear photos of the product. For damaged, defective or wrong items, an unboxing video is required and your request must reach us within 48 hours of delivery.
  3. Our team will review your request and confirm approval within 1-2 business days.
  4. Once approved, we arrange a pickup through our courier partners (Blue Dart or Delhivery), or share return instructions if pickup is not available at your pincode.
  5. Pack the item securely in its original packaging with all tags attached.

Exchanges

You can exchange an item for a different size or colour, subject to stock availability. A pickup fee of ₹200 applies to exchanges and is paid by the customer. If the item you want is out of stock, you can choose a return instead.

Return Shipping

  • Change of mind, size or fit: Return shipping is paid by the customer. The cost is deducted from your refund or store credit.
  • Wrong, damaged or defective item: Return shipping is free. We cover the cost.

Refunds

  • Once we receive and inspect your return, we confirm by email or WhatsApp.
  • Approved refunds are processed within 7 days after the returned item reaches us.
  • Prepaid orders are refunded to the original payment method. Your bank or card issuer may take a few extra days to show the credit.
  • Cash on Delivery (COD) orders are refunded as store credit, which you can use on any future purchase at italianvega.com. Store credit does not expire. It is added to your account or sent to you as a code by email or WhatsApp.
  • Wrong, damaged or defective items on COD orders are refunded in full by bank transfer or UPI instead of store credit. We will ask for your details when your claim is approved.
  • Remote-area COD advance: The ₹500 advance paid on partial COD orders is non-refundable for returns due to change of mind, size or fit. If the return is for a wrong, damaged or defective item, the advance is refunded along with the order value.
  • Shipping is free on our orders, so there are no shipping charges to refund.

If a returned item fails inspection, we will tell you the reason and may send it back to you.

Watches and Warranty

All watches carry a 1-year warranty against manufacturing defects. The warranty does not cover damage from misuse, water exposure beyond the stated rating, accidents, unauthorised repairs or normal wear. To make a warranty claim, contact us with your order number and photos or a video of the issue. Warranty claims are separate from the 10-day return window.

Wrong or Damaged Items

If you receive the wrong, damaged or defective item, contact us within 48 hours of delivery with your order number and an unboxing video. We will arrange a free replacement, or a full refund if a replacement is unavailable.

International Orders

International orders may be returned within 10 days of delivery, following the same eligibility rules. Return shipping for international orders is paid by the customer. Refunds are issued to the original payment method after the item is received and inspected.

Order Cancellations

Orders can be cancelled before dispatch. Please see our Shipping Policy for details.

Contact Informaation

Trade Name: Italian Vega™ - Voscro Enterprises
Email: contact@italianvega.com

Address: Mohalla Islam Nagar, Khatauli, Tehsil Khatauli,
Muzaffarnagar, Uttar Pradesh, India 251201

Phone: +91 6397842875
Contact time: Monday to Saturday (10:00AM to 7:00PM) Indian Standard Time
Sunday - Closed

GSTIN : 09FGQPK3904N1ZO